Terms & Conditions
INTRODUCTION
Welcome to the ELCToys.com website (the "Site"). This Site is operated by
ELC Toys (Branch Of Kamal Osman Jamjoom Trading LLC), Trade Mark number
221286 of Kamal Osman Jamjoom Group LLC Sultan Business Center, 4th Floor,
Unit 422, Oud Metha Road, Dubai - UAE (“ELC Toys”, “we” and “us”).
Your access to and use of the Site is governed by these terms and
conditions of use ("Terms of Use"). These Terms of Use refer to our Privacy
Policy and our Terms of Sale which may also be applicable to your use of
this Site.
If you do not agree to these Terms of Use, you may not and must not use
this Site. Please check these Terms of Use regularly as they may be amended
from time to time and your continued use of the Site following the
publication of any amendments constitutes your acceptance of those changes.
USE OF THE SITE
You may only use this Site:
-
if you are at least 18 years of age or are using the Site under the
supervision of your parent(s) or legal guardian; and
-
on your own behalf and not for any commercial purposes unless
explicitly authorised by us in writing.
Any information you provide to us or submit to the Site for any
registration or subscription purpose or otherwise must be accurate and
current. You must promptly update such information if there are any
changes. You are solely responsible for keeping passwords and other account
identifiers safe and secure and you are entirely responsible for all
activities that occur under your password or account. You must notify us of
any unauthorized use of your password or account.
USER SUBMISSIONS
Anything that you submit to the Site and/or provide to us, including but
not limited to, questions, reviews, comments, and suggestions
(collectively, "Submissions") will become our sole and exclusive property
and you grant us the right to use your name in connection with such
Submissions. We may, but shall not be obligated to, remove or edit any
Submissions.
INTELLECTUAL PROPERTY
“ELC Toys” is our registered trademark. We are the owner or licensee of
all registered and unregistered intellectual property rights in the Site
and all content published on the Site (“Content”), the Site design,
including, but not limited to, text, graphics, software, photos, video,
music, sound, and their selection and arrangement, and all software
compilations, underlying source code and software. You may download and
print off one copy of extracts of our Site for personal use. You may not
use of our intellectual property for any other purpose.
NO RELIANCE ON INFORMATION
The Content is provided for information purposes only. Although we make a
reasonable effort to ensure that the Content is accurate and up to date, we
make no representation and provide no warranty to this effect.
LIMITATION OF LIABILITY
To the extent permitted by law, we exclude all conditions, warranties,
representations or other terms which may apply to the Site or the Content,
whether express or implied. We will not be liable to you for any loss or
damage (including indirect and consequential damage) suffered by you
arising out of your use of this Site including but not limited to that
arising out of or in relation to you use of or inability to use the Site,
any reliance on any Content, any virus or technologically harmful material
that may infect your computer equipment by your use of the Site and any use
of any website linked to this Site and any use of your password or account
(whether authorised or not).
APPLICABLE LAW
These Terms of Use shall be interpreted and governed by the laws of the
United Arab Emirates as applicable in the Emirate of Dubai.
DISPUTES
Any controversy, claim or dispute arising out of or relating to these Terms
of Use will be referred to and finally settled by private and confidential
binding arbitration before a single arbitrator held in Dubai, UAE in
English and governed by Dubai law pursuant to the Rules of Commercial
Conciliation and Arbitration of 1994 (Dubai), as amended, replaced or
re-enacted from time to time. The arbitrator shall be a person who is
legally trained and who has experience in the information technology field
in Dubai and is independent of either party. Notwithstanding the foregoing,
we reserve the right to pursue the protection of our rights with respect to
intellectual property rights and confidential information through the
courts. For this purpose, you agree to submit to the jurisdiction of the
courts of Dubai.
Terms and Conditions of Sale
1.APPLICATION
The products listed on this Site (“Products”) are offered and sold to you
pursuant to these terms and conditions of sale, as amended from time to
time (“Terms of Sale”). We may amend these Terms of Sale at any time and
the version in force at the time that you make an order for Products (“
Order) will be the terms that apply to the contract between us for such
Order. Other terms and conditions that may apply to you are contained in
our Terms of Use and our Privacy Policy. Definitions used in our Terms of
Use are also applicable to these Terms of Sale. Please carefully read these
Terms of Sale, the Terms of Use and the Privacy Policy before, and every
time, you make an Order.
2.AGE RESTRICTIONS
You may not make an Order or purchase any Product unless you are at least
18 years of age.
3.PRODUCTS
The images of the Products are for illustrative purposes only. Although we
make reasonable efforts to display the colours and other aspects of our
Products accurately, there may be variations.
4.ORDERS
After you place an Order, we will send you an email confirming receipt.
However, acceptance of your Order does not occur until you receive an email
from us informing you that your Order has been dispatched. We cannot
guarantee that all Products will always be available for purchase. If we
are unable to fulfil an Order, we will inform you by email and, if you have
paid for the Order, refund the full amount paid.
5.PRODUCT PRICES
The price of a Product will be as quoted on our Site at the time you submit
your Order. The price of a Product does not include the delivery or bank
charges. Although we take all reasonable care to ensure that our Products
are correctly priced, there may be circumstances where the price is
incorrect. If we discover an error, we may, at our discretion, either
cancel the Order or contact you to give you the option to purchase the
Product at the correct price or cancel the Order.
6.PAYMENT
We accept online payment by Visa and Mastercard debit/credit card. Your
payment details will be provided directly to our payment provider via a
secure connection, and will not be stored by the Site. You must retain a
copy of your transaction records and our Terms of Sale, Terms of Use and
Privacy Policy.
Payment may be made in this currency:
7.DELIVERY
We use Aramex to deliver our Orders. Delivery times and other conditions
can be viewed here . We do
not sell or deliver to any countries if prohibited by UAE law or OFAC
sanctions. Please check the
list of countries
to which we do not deliver. Your Order may incur customs duties and taxes
at its destination. We have no control over these charges and cannot
predict their amount - please contact Aramex or your local customs office
for further information or click here to view.
A single order may be split into multiple shipments, depending on the
availability of the item and/or weight limits for parcels. You should be
aware of the possibility that multiple shipments may result in multiple
postings to your monthly credit card or debit card statement.
8.RETURNS
ELCToys.com are proud to offer a convenient return and exchange policy.
We will accept the exchange or return of a Product provided that:
-
the Product is returned within 7 days of the date of delivery (or,
in respect of a discounted Product, the relevant sale period if
shorter);
-
the Product is returned with its original receipt (bank statements
will not be accepted);
-
the Product is unopened, unused and in its original packaging and
-
if the Product was purchased as part of a special multi-buy offer,
all of the Products purchased are returned at the same time.
Refunds will be made by the original mode of payment. We do not refund
delivery charges except where the Product is defective or is not the
Product you ordered.
You may return the Product in-store at any one of the Early Learning Center stores in the UAE or
you can contact our customer service team by phone at +97143576754 or email to arrange for a
return by post or courier.
The cardholder must retain a copy of transaction records and Merchant
policies and rules.
9.GOVERNING LAW
These Terms of Sale are governed by the law of the United Arab Emirates as
applicable within the Emirate of Dubai. You agree to submit to the
exclusive jurisdiction of the courts of Dubai in the event of a dispute.
10.FAQ
Please click here to see
our FAQ.
11.CONTACT DETAILS
Postal address: PO Box 27844, Dubai – UAE
Physical address: 4th Floor, Unit 422, Oud Metha Road, Dubai - UAE
Email: help@elctoys.com
Telephone: +97143576754